Night trains Lunea could also be affected

Is this enough to extinguish the fire that threatens The Board of Directors of the SNCF must examine this morning on the review of the 12 "ill" lines on which the company wants to concentrate its efforts to improve the quality of service. A direct response to the cascade of highly publicized problems which hits the railway since a few weeks: first train Strasbourg-Port-Bou, which is thirteen hours to arrive at destination, and then the strike of users that makes every day a little more scope and highlights all challenges the French rail system (see below).

To defuse the criticism, the railway provided therefore communicate about these famous "12 sick lines". According to our information, they can be divided into several categories. First, the French lines, with the RER A and D, as the line suburban N (to Rambouillet, Dreux and Mantes). Then came the regional trains, with Nîmes-Perpignan, Paris-Chartres-Le Mans and all lines around Lyon (what is called "the star of Lyon"). For the coral Intercités, include Paris-Clermont, Paris-Orléans-Tours, Paris-Caen-Cherbourg and Paris-Amiens. Finally, two TGV lines are concerned, in direct connection with the strike of the users: Paris - Le Mans and Paris-Tours. Paris-Lyon, a time referred to by the President of SNCF, Guillaume Pepy, eventually fails because a plan is already committed. Night trains Lunea could also be affected.

The list was arrested yesterday in the day. Can still evolve No one knows, both its development has been turbulent. Principle was announced on the radio on January 9 by Guillaume Pepy, but no one knew then what precisely these lines. At RFF (network Ferré de France), yet owner of rails, identified also still not two days ago the exact list.

An audit for delays

The remedy applied to these lines have yet to define. It is a "decentralized action lines level and closer to the perception and expectations of customers", writes Guillaume Pepy in a letter to Hubert du Mesnil, President of RFF, "Les echos" have obtained a copy. Barometers of client satisfaction will be implemented and especially an audit will be conducted to clarify the causes of the delays between SNCF, infrastructure and the external (malice, suicide etc.). In contrast, no evocation of a cost or a specific funding. "It is extremely blurry." "However, should not create expectations that may become illusions", find a business framework. Internally, it evokes a horizon of 24 months before you see the first effects of this treatment.

This precipitation shows how the staff of the company takes the issue seriously. "We are on a sensitive subject in our relationship to opinion", analysis framework of the House. The problems are even more difficult to treat that railway workers admit poorly this breaking media, which is forgotten "all the efforts of railwaymen in December, when it took to drive trains costs", recalls with one of them. At the time, Guillaume Pepy must navigate between these two pitfalls. Before the media, the leader points "the crisis of growth" experienced by SNCF; However, in the latest issue of the journal, the discourse is different: "I am not the incredibly confusing media noise and the reality of things", he explained, adding: "there was an exemplary mobilization during the snowy, but, as usual, in the media, it, talking never!".